Returns, Refunds and Exchanges Policy
How To Return An Item
If these goods arrive damaged in any way - please return them and you will be refunded or a new order placed and shipped.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
27b Tavistock Road
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they have been used.
Some items may be subject to a 10% restocking fee, this will be deducted from your refund.
Accepted Methods of Payment
Credit or Debit Card (Visa, Master Card, Maestro)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
Goods shipped to you by regular mail and should arrive within 4 weeks. Goods shipped using our Express Service should arrive with 10 days. The shipping cost is included in the price
NOTE: Someone must be at the address to sign for the herbs and they cannot go to PO boxes. If you are not at home they will be held at your local post office.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers.
The shipping cost is included in the price
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Contact and imprint
37 Warren St